VATC Team’s Quality Assurance Program
VATC’s highest priority is meeting or exceeding all customer requirements and expectations. We believe quality control is everyone’s responsibility. Our primary approach is to provide high quality support services in a simple, easy to understand, and effective process. Our quality control program involves three critical components: 1) Assigning experienced personnel with precisely the right skills to perform the work; 2) Employing a systematic series of quality reviews and training programs to ensure professionalism and accuracy of products; and 3) Creating an environment in which employees are empowered to achieve excellence and are motivated to continuously improve their quality of services. In addition, we use written checklists created through government requirements and procedures to ensure quality. We also use a feedback and response system to meet our goal of continuous process improvement. This approach allows us to identify problems, deficiencies and corrective measures.
Approach to Guarantee Responsiveness to and Cooperation with Customers
VATC’s approach promotes two-way communications through all phases of a task from understanding the requirements to program execution. We use a variety of informal and formal communications methods to provide effective management, including frequent face-to-face meetings, status updates, and formal monthly status reports. Our Seaport-e website will provide a public set of pages that can be used to provide information of general interest to potential customers. The management portion of our website will be password protected and will provide a powerful tool to securely post, share, search, and modify information among the VATC Seaport-e team management, subcontractor principals, and clients. The purpose of the program web site is to capture, manage and share information across the Seaport-e program, including individual task orders.
Approach to Problem Resolution
VATC’s problem resolution processes include using a Deficiency Report (DR) tracking system for identifying potential problems early. Working closely with subcontractors, coordinating with the CO and/or COTR, and establishing performance metrics during the task execution allows us to identify deficiencies, mitigate impacts, and implement corrective measures. Follow-on inspections are scheduled whenever required to ensure that all DR corrective action activities are successfully implemented and no further problems have occurred related to the initial DR identified.
Flow Down of Incentives to Team Members
VATC’s policy when teaming with other business partners is to ensure a strong commitment both to the government client as well as our subcontractors. With this in mind, any actions on the part of the government that results in lowered costs will be shared with our subcontractors. Likewise, any savings from our subcontractors will be passed on to the government. This approach fosters a fair cost and savings environment across the team.